elama Senses

Agents that see, listen and speak.

Part of the elama deployment stack. Senses let what we deploy take in your business the way your people do: the invoice on the screen, the call in the queue, the voice note on WhatsApp. Then it answers out loud, in the dialect your customer used.

elama Sees sample · invoice_0423.pdf
Supplier
Vendor on file
Total
12,400 USD
PO match
✓ Matched
elama Listens Call · Arabic, local dialect

الطلب اتأخر تالت مرة، ومحدش رد عليّ من امبارح.

Late delivery Repeat issue Escalate
elama Speaks On a call
A customer experience lead with a headset listens to a caller in a modern contact centre
Listening · Arabic dialect · intent: late delivery · escalating to a person
Three senses, one agent

Your business doesn't happen in a database. Neither should your AI.

elama Sees

Reads documents, forms, screens and images the way a person would, including handwritten Arabic and stamped paperwork.

  • Invoices, contracts, IDs, delivery notes
  • Legacy screens with no API
  • Photos from the field and the shop floor

elama Listens

Understands calls, meetings and voice notes in English and Arabic, regional dialects included, even when they mix in one sentence.

  • Every call in the queue, not a sample
  • Intent, sentiment and the reason behind it
  • WhatsApp voice notes, transcribed and tagged
  • Social media and news, monitored in Arabic and English

elama Speaks

Picks up the phone and answers in a natural voice, in the dialect it was spoken to in. Hands over to a person the moment it should.

  • Inbound support and order status
  • Outbound reminders and confirmations
  • Warm handover with the full context
Real estate · Automotive · Healthcare

The work nobody had time to read, hear or answer.

Senses feed elama OmniMind, so what an agent sees or hears turns into a decision and an action, not just a transcript.

How OmniMind reasons →
  1. 01
    Match every invoice to its purchase orderFlags the ones that don't add up and drafts the query to the supplier.
  2. 02
    Review every support call, not one in fiftyScores each call, finds the repeat issues and tells you which branch they come from.
  3. 03
    Answer the after-hours lineOrder status, bookings and changes, handled by voice at 2 a.m., logged for the morning team.
  4. 04
    Turn field photos into recordsShelf checks, meter readings and site visits, read and filed without retyping.

Let an agent hear it first.

Send us a week of calls or a folder of documents. We'll show you what elama Senses finds.

Book a 15-minute call hey@elama.ai